Do you need assistance for your Sanisplit? Is your product experiencing problems? Sanisplit.co.uk, official distributor and reseller of Sanisplit, is the ideal partner to provide assistance and maintenance for your product, offering direct management of assistance and warranty requests for products purchased directly from our online platform or from authorized dealers.

If your product is out of warranty, you can request technical assistance below: one of our technicians will contact you to review the issue and help identify the most suitable solution.

If you have an urgent issue and your product requires a physical inspection, the PACK ASSISTANCE service is available:

• Italy: PACK ASSISTANCE service with collection of the product or motor unit within 24/48h.
• European Union countries: PACK ASSISTANCE service with shipment of the product to our service centre at the customer’s expense, while return shipping is included in the service.

Important note: the PACK ASSISTANCE service is not valid for the United Kingdom or for non-EU countries.

For requests coming from the United Kingdom or from non-EU countries, assistance is initially handled remotely only, through technical review of photos, videos, product serial number and a detailed description of the issue.

In such cases, any warranty request will be reviewed by our technical department and handled case by case. Only if strictly necessary, the customer may receive further instructions for the possible shipment of the motor unit or the product.

Enter your name and email address: we will immediately send you a confirmation email. Click the link in the email to confirm your request.

You will then receive a further email with instructions to be contacted by our SANISPLIT technician.

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