Sanisplit is a macerator toilet system equipped with a hydraulic pump capable of grinding solid organic waste and toilet paper into very fine particles before discharging them through a 32 mm or 40 mm pipe to the nearest drain.It is an innovative and long-lasting system that requires simple regular maintenance to ensure optimal performance over time. The recommended product is Split Gel, a concentrated descaler specifically developed for Sanisplit units.Split Gel is designed for the maintenance of macerator toilets, especially in areas with hard water and high limescale content. Regular use helps extend the life of the unit and prevent internal build-up.Routine maintenance should generally be carried out every 45 to 60 days using one bottle of Split Gel. The same product can also be used for more intensive deep cleaning when required.

Common Sanisplit problems and support requests

If maintenance is neglected, Sanisplit may develop blockage problems, especially in areas where the water is particularly hard and gradually affects the proper operation of the unit.In less serious cases, minor blockages can sometimes be solved by carrying out a more intensive descaling treatment with Split Gel, for example twice every 15 days instead of once every 45 to 60 days.In more serious situations, professional intervention may be necessary to remove limescale correctly and restore proper operation. Another issue that may occur over time concerns the pressure switch, the component that controls the automatic start and stop of the system. If the unit does not start, does not stop or keeps running continuously, the pressure switch may need to be checked or replaced.Professional installers may in some cases replace this component directly. In other situations, support can be requested through the official Sanisplit support page.Support procedures may vary depending on the country:

Italy: service can be handled through express courier collection or through the authorised dealer network. Depending on the case, procedures may include direct technical contact and home collection.

European Union: warranty requests are handled after a preliminary technical assessment. If the technical department considers it necessary to return the product or motor unit, the operating instructions will be communicated to the customer in compliance with the applicable legal warranty rules.

United Kingdom and non-EU countries: initial support is provided exclusively remotely, with any further handling assessed case by case.

For customers outside Italy, the official support page should always be consulted, as it explains the applicable procedure depending on the destination country.

What should never be flushed into a Sanisplit macerator toilet

Because Sanisplit is a macerator toilet, some users may think it can grind any material, but this is not the case.

To avoid blockages, it is essential to never flush solid materials such as food waste, sanitary pads, cotton, cigarettes, paper towels or similar materials into the toilet. The system is designed only for highly dissolvable toilet paper and organic waste.

Incorrect use of Sanisplit and the introduction of unsuitable materials may cause a blockage and seriously damage the unit.

Split Gel: routine Sanisplit maintenance

Split Gel is supplied in a single-dose bottle. It is a concentrated descaler designed for routine and deep maintenance, particularly recommended in areas where the water contains high levels of limescale.

For optimal maintenance, the following operation should be performed every 45 to 60 days:

• Dilute the product with 750 ml of water
• Disconnect the unit from the power supply
• Pour the descaling solution into the drain of a sink, basin or bidet connected to the system
• Leave it to act for approximately 3 to 4 hours
• Reconnect the unit
• Use the system normally again

Split Gel is the descaling product specifically developed for Sanisplit units and recommended to keep the system working efficiently over time.

Sanisplit repair centre: how to request support

If you need assistance for a faulty Sanisplit unit, the request can be submitted through the official Sanisplit support page.Support is available for products purchased from our online shop, as well as from resellers, stores and online marketplaces such as Amazon, eBay or ManoMano.After entering your email address, you will receive initial guidance to identify the issue and direct you to the appropriate procedure.For customers in Italy, support may include direct technical contact and, where applicable, home collection within 24 to 48 hours through the official service network.For customers in the European Union, the United Kingdom and non-EU countries, all support procedures must follow the instructions provided on the official support page, where the applicable process is explained according to the country and type of request.

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